Return/Exchange Policy

All Sales Are Final

Due to the handmade and made-to-order nature of many of our products, all sales are final.

If your order arrives damaged, defective, or is lost in transit, please contact us as soon as possible at orders@echoprovisions.com so we can assist you.

Size Exchanges

Size exchanges for apparel are accepted within 7 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached when applicable.

Customers are responsible for all shipping costs associated with exchanges.

Shipping

How long will my order take?

Most orders are processed within 3–5 business days. Once your order ships, you will receive tracking information by email.

Local pickup may be available for customers in the Dallas area. Please contact us through email or social media to arrange pickup.

Some handmade, custom, or made-to-order items, including woodwork, custom apparel, and specialty products, may require additional production time. Estimated turnaround times for these items can be up to 4–6 weeks depending on order volume and customization.

We appreciate your patience and support for handmade work and small-batch production.

Do you have a store? 

Our store front is located at Harvest Loft Retail 1011 S Pearl Expy Unit 160 Dallas, TX 75201 and is connected to the store St. Austin Company. Open 7 days a week from 10am-6pm. 

Our weekly pop-up under The Shed at Dallas Farmers Market is located at 920 S Harwood St, Dallas, TX 75201 and open every Saturday and Sunday. Follow us on social media for updates on other events. Feel free to send us a message to make sure we will be there when you are. 

If you are in the Dallas, TX area and would like to pick up your order locally, please reach out to arrange details for pick up.